Refunds Nilgiri Fresh
Refunds Nilgiri Fresh: We hope that you will never find reason to return a product, however, we acknowledge that from time to time this will arise
Before contacting us about your return please read the information provided below If you cannot find the answer to your query in the list below, for further help.
We want you to be completely happy with your purchase, so if for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within thirty days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.
Whilst we understand that you may need to open a product to evaluate the fragrance, for reasons of hygiene and safety we are unable to accept the return of any product that has been used. All returned goods will be closely examined upon receipt in accordance with our policy.
If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.
Returns are only accepted up to a period of 7-days from the date of delivery. We cannot accept returns after 7-days.
Returning a product
Should you wish to exchange or return an item, you must first email us and provide details of the reason for the return. We will then be able to advise on the most appropriate action, of course, taking in to account your wishes.
To return an item, please enclose your brief note outlining the reason for the return, wrap the package securely and post it to us. You will need to include your packing slip if the return is due to an error on our part.
You will need to ensure that your return goods are packaged safely, since we are unable to offer refunds on returns that have been damaged in any way during transit. We cannot accept liability for packages lost or damaged during transit, therefore you are advised to send your package by registered post or courier. Proof of postage is not proof of delivery.
Your return should be wrapped securely in the good packaging, and should be returned to the address you will receive in the reply email
We will notify you via e-mail of your refund once we’ve safely received, checked and processed the returned item(s) according to our policy, above. If you are returning an item that was not due to an error on our part, the cost of shipping that item to you will be deducted from your refund. In the unlikely event that you wish to return an entire order through no fault on our part, the full cost of packing and shipping will be deducted from your refund.
You will be notified of this cost at the earliest opportunity. You can expect a refund in the same form of payment originally used for purchase within 7 business days of receiving your returned item(s).
Visit your account page